Refund Policy

Myland Homecare Refund Policy 

1. General Refund Policy 

Myland Homecare provides professional transportation and home care services through a third-party payment processing platform. All transactions, including ride payments and service fees, are processed in accordance with Georgia state laws governing rideshare companies. 

2. Non-Refundable Services 

All completed transportation and home care services provided by Myland Homecare are non-refundable. Once a service has been rendered, no refunds will be issued unless an exception applies (see Section 3). 

3. Refund Eligibility 

Refunds may be considered under the following circumstances: 

• Service Not Provided: If a scheduled ride or service was not completed due to an error on Myland Homecare’s part. 

• Overcharges or Billing Errors: If a customer is overcharged due to a system error, a refund request may be submitted for review. 

• Cancellation within the Allowed Period: If a client cancels a ride within the permitted cancellation window as outlined in the terms of service, a refund (full or partial) may be processed. 

4. Refund Request Process 

Customers who believe they are eligible for a refund must submit a formal request within 7 days of the transaction by contacting our customer support team at admin@mylandhomecare.com / (678) 392-3844. The request must include: 

• Full name and contact details 

• Date and time of service 

• Description of the issue 

• Payment confirmation details 

Refund requests will be reviewed within 5-7 business days, and customers will be notified of the outcome via email or phone. Approved refunds will be processed back to the original payment method within 10 business days depending on the bank or payment provider. 

5. Cancellations and No-Show Policy 

• Client-Initiated Cancellations: If a client cancels a ride or service outside the allowed cancellation window, no refund will be issued. 

• Companion or Driver No-Show: If a Myland Companion fails to arrive at the scheduled pickup location and the ride was prepaid, a refund may be issued upon verification. 

6. Third-Party Payment Processing 

All payments and refunds are handled through our third-party payment processing platform, which adheres to the Georgia Refund Policy for Rideshare Companies. Processing fees applied by the payment provider may be non-refundable. Myland Homecare is not responsible for delays caused by banking institutions or third-party payment providers. 

7. Disputes and Chargebacks 

If a customer disputes a charge, they must first contact Myland Homecare for resolution before initiating a chargeback with their bank. Chargebacks without prior communication may result in account suspension or denial of future services. 

8. Policy Updates 

Myland Homecare reserves the right to update this refund policy at any time. Any changes will be posted on our website and take effect immediately. 

For any refund inquiries, please contact admin@mylandhomecare.com / (678) 392-3844.